Privacy Policy

1. Data Controller

PEIXOTO, TURISMO E RECREAÇÃO – ENCOSTA AZUL GUESTHOUSE

Tax ID: 295989793

Address: Santa Marta, Cidade Velha, Santiago – Cape Verde

Email: encostazul@gmail.com

Phone: +238 520 7928

2. Personal Data Collected

We collect the following personal data when you use our services:

• Identification data: full name, nationality, ID document number (passport or identity card)

• Contact data: email, phone number, country of residence

• Booking data: check-in and check-out dates, room type, number of guests, special requests

• Payment data: payment method, transaction references (we do not store complete card data)

• Browsing data: cookies, IP address, browser type (see Cookies section)

• Chatbot data: messages exchanged with the virtual assistant Lyra for customer support purposes

3. Purpose of Processing

Your data is used to:

• Process and manage accommodation bookings

• Communicate information about your stay (confirmations, online check-in, access instructions)

• Comply with legal obligations (guest registration, communication to immigration authorities)

• Process payments and issue invoices

• Send service communications related to your booking

• Improve our services and user experience

• Respond to requests and queries through the chatbot or email

4. Legal Basis

The processing of your data is based on:

• Contract performance: necessary to process your booking and provide accommodation services

• Legal obligation: compliance with legal guest registration requirements

• Legitimate interest: service improvement and fraud prevention

• Consent: for marketing communications (when applicable)

5. Data Sharing

Your data may be shared with:

• Competent authorities (immigration, tax authorities) when required by law

• Booking platforms (Booking.com, Airbnb) if the booking was made through those platforms

• Payment processors (Pagali, Revolut) to process transactions

• Technical service providers (Firebase/Google Cloud) for data hosting

We do not sell or share your personal data with third parties for marketing purposes.

6. Cookies

Our website uses essential cookies for site functionality, including:

• Session cookies to keep your login active

• Language preference cookies

• Authentication cookies for the guest portal

We do not use third-party advertising tracking cookies.

7. Data Retention

Your personal data is retained for:

• Booking data: 5 years after check-out (legal obligation)

• Billing data: 10 years (tax obligation)

• Browsing data and cookies: up to 12 months

• Chatbot conversations: up to 6 months

8. Your Rights

You have the right to:

• Access your personal data

• Rectify incorrect or incomplete data

• Request deletion of your data (when legally possible)

• Object to the processing of your data

• Data portability

• Withdraw consent at any time

To exercise these rights, you can use our data deletion request form or contact us at encostazul@gmail.com.

Request data deletion →

9. Security

We implement appropriate technical and organizational measures to protect your data, including:

• Data encryption in transit (HTTPS/TLS)

• Restricted access to personal data to authorized personnel only

• Secure hosting on Google Cloud/Firebase infrastructure

• Secure authentication on the guest portal

10. Changes to This Policy

We may update this policy periodically. Any significant changes will be communicated through our website. We recommend regularly checking this page.

11. Contact

For questions about privacy or data protection:

Email: encostazul@gmail.com

Phone: +238 520 7928

WhatsApp: +238 9534087

Address: Santa Marta, Cidade Velha, Santiago – Cape Verde